Staff Web > Systems and Technology Services > Computer Support > Emergency Procedures > SDS Database Emergency Procedures
Systems and Technology Services
Computer Support
Service Desk Statistics (SDS) Database Emergency Procedures
- If you cannot connect to the SDS database, try from another Service Desk computer (with FileMaker 6 installed). If you connect successfully, the problem is probably with the first computer. Please contact your LTE or LTC for assistance.
- If you are unable to connect from either computer:
- Switch to paper downtime forms:
- Standard downtime form (pdf)
- Hayden-only downtime form (pdf)
- Call Craig Thomas immediately at 8-9776.
- If Craig doesn't pick up:
- Leave voicemail with your name, library, phone number, and brief explanation of the problem.
- Then check with Barker Library (3-0968) to see if he's in today. If he is, continue using paper downtime forms and wait to hear from him.
- If Craig is out for the day, call Tim Rix at 3-5696 and follow step 3, substituting Dewey Library (3-5676) for Barker.
- If Tim is out for the day, call Olimpia Caceres-Brown at 617-222-0791 (cell) and follow step 3, substituting the Science Library (3-9319) for Barker.
- If Tim and Olimpia are out for the day, call or email STS (3-1617 or fix-lib@mit.edu).
STS will be able only to:
- Tell you if the server is down and when it may be back on line.
- Tell you if there is a network outage.
- Phone Craig, Tim, or Olimpia off campus to alert one of them to the outage.
7. Please continue to use paper downtime forms until you have successfully reconnected to the SDS database via normal logon procedures.
8. Once the outage is over:
- Photocopy downtime forms.
- File originals locally.
- Send photocopies to Craig Thomas / 10-500.
Revised by Craig Thomas 1/27/05
Page last modified by mlcar February 8, 2005