Staff Web > Systems and Technology Services > Computer Support > Emergency Procedures
Systems and Technology Services
Computer Support
Emergency Procedures
Barton / ALEPH (including web OPAC and staff clients) | Vera (including licensed resources) | SFX | DSpace | Public web site (and other networked services) | Network problems | SDS DatabaseIf Barton / ALEPH goes down:
- To report problems with the web OPAC or with staff clients , follow procedures at http://libstaff.mit.edu/sts/computer-support/barton-emergency.html
If Vera or licensed resources go down:
- During work hours, follow procedures at http://libstaff.mit.edu/vera/help.html
- At night, on a weekend or a holiday:
- See if you are able to connect on a different computer. If you are, the problem is most likely at the user's end; ask them to send mail to digprob@mit.edu
- If you are not able to connect, the problem is most likely with Vera. In this case, call Hayden Circ. at 3-5672
- Hayden Circ will call STS at 3-1617. If no one answers:
- Hayden staff will call Nina at home, 5-9608. If no one answers, they will leave a message and then
- send email to fix-lib@mit.edu.
- Systems staff will send updates to all-lib as appropriate.
To report a problem with SFX:
- To report a problem with SFX from your own experience or on behalf of a user, please use the SFX Problem Report Form or send an email message to sfxprob@mit.edu .
To report a problem with DSpace:
- If you are unable to connect to DSpace at MIT, send an email message to fix-lib@mit.edu.
- To report any other problem with DSpace from your own experience or on behalf of a user, send an email message to: dspace-help [at-sign] mit.edu .
For our public web site or centralized services not addressed above:
- During work hours, call Systems at 3-1617. If no one answers, leave a message and then send email to fix-lib@mit.edu
- At night, on a weekend or a holiday
- See if you are able to connect on a different
computer. If you are, the problem is most
likely with the particular computer you are
trying to connect from.
- If the problem is with a Libraries' computer, consult your LTE.
- If you are helping a library user with
their own computer, ask them to contact
their ISP or the Computing Help Desk at http://web.mit.edu/ist/helpdesk.
- Also, please urge them to call any of the reference desks during regular business hours so someone can offer them further assistance if necessary.
- If you are not able to connect from a different computer, the problem is most likely at our end. In this case, call Hayden Circ. at 3-5672.
- See if you are able to connect on a different
computer. If you are, the problem is most
likely with the particular computer you are
trying to connect from.
- Hayden staff will call Nina at home, 5-9608. If no one answers, they will leave a message and then
- send email to fix-lib@mit.edu.
- Systems staff will send updates to all-lib as appropriate.
To report network problems:
- If you suspect a problem with the network (for example, if you are unable to get email or connect to the web) consult your LTE first.
- If the LTE is not able to resolve the problem or if your unit has no LTE, contact your LTC.
- If the LTC does not answer, call Systems at 3-1617. If no one answers, leave a message and then send email to fix-lib@mit.edu
- It's fine to stop there but you may wish to consult IS&T's Systems Status page (or phone 3-DOWN if you have lost contact with the network) to see if MIT is already aware of the problem. Systems will report any problems we are not able to resolve locally.
Page last modified by mlcar January 11, 2007