Public Services Statistics
Monthly Statistics
INSTRUCTIONS AND DEFINITIONS FOR MONTHLY STATISTICS
Instructions (pdf) to input Circulation Statistics.
Definitions (pdf) for Public Service Statistics.
Reference and Information Questions Forms FY2008
Note: This form has been combined with the Sample Week Statistics form (Monthly on top, Sample Week on the bottom). There is in addition a Monthly-only form, which may be useful for high-volume areas such as service desks.
Reference and Information Services Statistics may be found on the R: drive (formerly Turnpike), in the folder PS Stats\FY200X Stats.
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Reference Statistics FY2004-2006.
This methodology was in effect from July 1, 2003 to June 30, 2006. These monthly statistics replaced what used to be called "Flash Stats."
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Flash Stats for fiscal years 1999-2003 are available here (links to Excel documents):