SFX Staff Guide
SFX Problem Report Form

Leave blank any questions that are not applicable to your problem. You may email sfxprob@mit.edu instead of using this form, but please include as much of the information below as possible.

1. Which database (include the vendor) were you in when you clicked on the SFX button? (ex: Alternative Press Index from FirstSearch)

2. Provide a full citation of the item you were trying to link from in the above database. Please include as complete a citation as possible.

Author:
Article title:
Journal title:
Date:
Vol/issue:
Pages:
ISSN:
Other info:

3. Which vendor/provider were you trying to connect to from the SFX menu? (Proquest, Kluwer, Highwire, etc.)

4. Describe the problem - what did you expect to happen and what happened instead?

5. If there was an error message, what did it say?

6. Did you check Barton or Vera to verify that we have access to an electronic version of the particular issue in the citation?

Yes, I have confirmed we should have this. Holdings details:

7. Were you on-campus or off-campus when it happened?

on-campus
off-campus
off-campus, using Tether

8. Anything else that would be helpful information:

9. What browser (include version#) are you using?

10. Your contact information:

Name: Email: (include "@mit.edu")

 

(You will receive an email copy of your problem report.)