Performance Measurement Task Force Recommendations
Public Services Redefinition,
1998
Final Report, 11/5/98

Final Report

I. Purposes of a Performance Measurement Program

II. Performance Measurement: Where It's Been and Where It's Going

III. Performance Measurement at MIT Libraries Now

IV. Requirements of an Effective Performance Measurement Program at MIT Libraries

V. Philosophy

VI. Recommendations

References (on web):

A. Glossary

B. Chart of MIT Data Collection

C. What Staff Want To See

D. Performance Measurement Tools vs. Criteria Grid

E. Suggested Performance Measures Based on the Report of the Service Priorities Task Force

F. Performance Measurement Tools and Approaches from Readings and Interviews

G. Bibliography

Appendices (to V. Steel only):

A. Scope Statement

B. Organizational Issues Report: Impact on Performance Measures

C. Questions for Interviews of MIT Libraries Staff

D. Forms and Reports Used at MIT Libraries

E. Ideas About Data Collection

F. Feedback from Peer Institutions and Listservs

G. Summaries of Readings

H. Sample Surveys

I. Customer Service Plans: Wright State and Customer Service Programs in ARL Libraries

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