Ownership
Queue
Reply/Refer
Statistics
Resolve
RT Basics
FAQ
Procedure Updates
Ask Us! — Central
Reference Committee
Reference Vision Project
[Staff Web]
[Public Web]
Created by Jennifer Harter; maintained by
Lisa R. Horowitz
Updated
May 2, 2006
|
Reference Committee > Ask
Us! — for Staff > Procedures > Email
Ask Us! — for Staff
Procedures
Ask Us! — by email
- Take the question. (Ownership)
- Reply/refer.
- Confirm that the question is in the right queue. (Queue)
- Mark statistics.
- Resolve the question.
RequestTracker Basics
Frequently Asked Questions
|