Public Services Management Group

Superseded by Public Services Leadership Group in May 2006.

PSMG Mission Statement (adopted October 25, 2001)

• Provide leadership in enacting a user-centered vision for public service.
  
• Foster a customer-service philosophy throughout public service units.
  
• Set public service policies and ensure that policies and practices are congruent.
  
• Set annual service priorities in accordance with the Libraries' strategic priorities and ensure their timely implementation.
  
• Provide direction to other public service committees.
  
• Monitor the impacts on public service functions resulting from the work of groups not represented on PSMG.
  
• Continuously seek to improve public services by gathering information from the MIT community, both through the user groups and independently.
  
• Identify unique and innovative ways to enhance public services by taking advantage of opportunities at MIT and elsewhere.

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PSMG Ground Rules (adopted October 25, 2001)

• Confidentiality when requested.
  
• Agenda sent out 24 hours before the meeting.
  
• Meetings begin and end on time.
  
• Record of meetings kept; draft minutes sent out within four working days following a meeting, final minutes within seven days.
  
• Create an atmosphere where people feel open to contribute views and opinions and have others listen thoughtfully.
  
• Decision-making by consensus.
  
• Members should keep informed about all areas of the Libraries, especially those represented on PSMG.
  
• Members should report back to keep their constituencies informed.
  
• Members who cannot attend a meeting should notify the chair.
  
• Members may invite a substitute to attend in their place.
  
• Rotating members serve for two years.

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PSMG Membership

The Group consists of the Associate Director for Public Services (chair), public service unit heads, functional group representatives (rotating members), a representative of the branch libraries (rotating member), a collections manager (rotating member), a representative from the Institute Archives, and the Head of Systems and Technology Services.

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Committee Self-Review Form

When you click here, the Committee Self-Review Form will appear as a Word document.

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This group was formed on December 14, 2000 by the merger of the Public Services Coordinating Committee and the Public Services Management Committee.