Documents from the Implementation Process

Action items
The complete list of action items from the redefinition process.

Ask Imps

  • Questions and comments can be submitted using our online anonymous form.
  • Past submissions and responses are kept in the Ask Imps archive.

    Handoff Meeting with PSMC

  • Complete documentation from the Imps/PSMC Handoff Meeting.

    ImpActs

  • All issues of ImpActs are available at the archive
  • The most recent issue is always available here

    Integrated Service Point

  • A brief writeup of the ISP trials at Rotch and Dewey

    Redefinition

  • Documents from the 1998 Public Services Redefinition project are archived for future use on the official website for that phase.

    Shelley Phipps

  • Shelley Phipps from the University of Arizona came to talk to Imps about the redefinition process there. We took some notes.

    Schedule

  • It's not perfectly accurate, but we do have a master schedule. It was written June 10, 1999, and some things may have changed since.

    Subject Selector Specialization

  • A survey was sent out to subject selectors, with an optional anonymous form concerning the subject selector specialization choices made during the redefinition process.

    Training

  • We gathered information about what skills will be needed would using the online anonymous training feedback device.

    What is Customer Service?

  • A series of workshops were held at the divisional libraries to discuss customer service. The results were compiled and will be used to help write the Customer Service Philosophy.

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