Faculty Book Delivery Project

• How do I provide feedback to the project organizers?
• What is the Faculty Book Delivery Pilot Project?
• What are the procedures for receiving a request, retrieving a book, and mailing it?
• What if a book is missing, fragile or too big to mail?
• What if a patron reports a book missing that was either sent to or from a library via campus mail?
• Whom do I contact for more supplies?

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How do I provide feedback to the project organizers?

Send email to delivery-feedback@mit.edu

What is the Faculty Book Delivery Pilot Project?

Implemented in the fall of 2008, the Faculty Book Delivery Pilot Project offers faculty the opportunity to have books delivered to their offices upon request. The service takes 2-3 business days, and is initiated using the “Your Account” feature in Barton.

What are the procedures for receiving a request, retrieving a book, and mailing it?

This new service operates very much like BookPage…

1. A request will come in to the Book Page email list
2. Pickup location will be designated as “office”
• Print out request – or –report
3. Staff member will go to stacks and pull material
4. Material will be “returned” in Aleph like other bookpage material.
5. A hold slip will print out with “Faculty Office Pilot Delivery” as the pick-up location.
6. The requesting faculty member will be simultaneously notified via email that the book has been loaned and will be received in 2-3 business days.
7. Staff member will print a mailing label from the “loan” screen of Aleph, using the letter function.
8. Material will be packed in (some sort of envelope with some sort of label sleeve) and be placed in mail bin for campus mail.

If a book is recalled and then sent to an office, the process will work the same.

What if a book is missing, fragile or too big to mail?

Inform the patron via email and put the item, if possible, on the hold shelf. If the book is missing, put it on search.

What if a patron reports a book missing that was either sent to or from a library via campus mail?

A. Ask the faculty member to verify their office address. Does it match the address in Aleph?

1. If yes, ask them if someone has checked or could check the mailroom in their building.
2. Was the book mailed before a long weekend? Campus mail delivery is often delayed after a long weekend when the Institute is closed.
3. Mark the book ”on search”, and make a note that it was lost in the mail.

B. If no, tell them their office information is incorrect in SAP. The book should be returned to us by campus mail but it may take a few days. In the meantime, the faculty member should update their information through SAPweb self service.

1. Make a note of the correct office address and place a hold on the item, so you know it is returned.

C. Either way, assure the patron that during the pilot he/she will not be charged for the missing book. Ask them to notify you if the book arrives

D. Email delivery-feedback@mit.edu to report the missing book.

Whom do I contact for more supplies?

Email delserv-lib@mit.edu for more envelopes and label sleeves.