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Implementation Plan for a New Service Model

The Implementation Plan for a New Service Model (Δ Plan), endorsed by PSMG and Steering Committee in June 2004, lays out an ambitious plan to redirect and redistribute staff efforts to improve user services. This site provides an opportunity to share news, provide access to relevant documents, and track progress towards its goals of:

  • Developing a tiered information service model.
  • Developing a coordinated instruction program.
  • Conducting a thorough job and committee review within Public Services to create proper alignment of effort and realistic jobs.
  • Increasing user self-sufficiency.
  • Raising awareness of services and resources by developing a comprehensive marketing program.

Annotated Timeline: This timeline, as originally outlined in the Implementation Plan, includes updates, reports, related links, and other pertinent information on the progress of the plan.

Task Forces:





Page last modified April 14, 2006