MIT Libraries Computer Support Group

Charge:

The Computer Support Group provides a forum for information sharing, problem solving, and continuing education for staff with formal responsibility for supporting the Libraries' desktop computers. The group provides a channel of communication between local and central support units and their staff, and promotes resource sharing among its members.

Specific areas of responsibility include:

• Plan and deliver training and continuing education for computer support staff.
• Plan and support projects requiring coordination between central and local support staff, including inventories of hardware, software, and IP addresses throughout the Libraries .

Composition of group:

The Computer Support Group is composed of the Local Technology Experts (LTEs) and the Library Technology Consultants (LTCs.) The chair is chosen by the group on a six-month rotation. The chair's responsibilities are:

• Agenda building; gather questions or agenda items from all members.
• Lead group in establishing a plan and schedule for training and other programmatic efforts.
• Manage meetings; keep discussions on track, ensure everyone has a chance to be heard, announce changes in meeting schedule.

Reporting structure:

The Computer Support Group reports to the Associate Director for Technology. The Group is not required to submit a formal annual report.

Email List:

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