Requesting Changes to Resources in Vera: vera-data

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Requesting Changes to Resources in Vera: vera-data (DRAFT 081208)

Vera-data staff respond to and resolve questions about the records for our digital resources listed Staff Vera and in the Vera MultiSearch A-Z lists of ejournals and databases (which are powered by SFX). Requests should be sent via email to vera-data [at] mit [dot] edu. Questions are handled as "tickets" in Request Tracker.

Staff Vera / Vera MultiSearch (SFX) Matching Project: Explain it here, and why it affects everyone.

Staffing and Response Time: Vera-data is staffed Monday to Friday from 9:00 to 5:00. Vera-data commits to responding to queries by the end of the business day following the day the question was submitted, in accordance with AskUs standards.

What types of data changes might I request for Vera MultiSearch?

We have different options for ejournal records vs database records, because these records are coming from different data sources. Here are the

What types of data changes might I request for Staff Vera?
We have access at the provider's site, but the title is not listed in Vera MultiSearch.
I'm getting a proxy server error (get a copy of it, paste it here). What's the problem and how do I report it?
Vera MultiSearch is only listing the old title but not the current title (or vice versa).
How do I have a title added to Vera?

Please use the Continuing Resources Order form to request that a title be added to Vera. This form can be used for any continuing resource, paid or free.

What if I have a question about a Barton record for an electronic resource?

Send your question to catprob [at] mit [dot] edu, and the appropriate cataloger will respond to your question.

The change I want isn't addressed here. Who should I contact?

Send your report to vera-data [at] mit [dot] edu. We will make sure your request is forwarded to the appropriate person, and we will keep you informed about the status of your request.

Last updated by Kim Maxwell, December 8, 2008